Plans for 2010
Here’s a quick update on how Information Answers plans to evolve during 2010, as the locus of information management breakthroughs shifts ever more towards the individual.
The Trust Index – it’s likely that we’ll start the year by licensing this tool and the related content to another business that is better geared up to use the tool kit to its fullest extent.
Filling that gap, will be a new service offering aimed at helping organisations understand and then build a business case for engaging with ‘user managed or volunteered information’. This will include:
- detailed illustrations of ‘The Personal Data Eco-system‘ and its implications, set out by industry sector and stages of the customer life cycle
- practical illustrations of the range of technical scenario’s through which user managed information is likely to emerge
- a detailed financial model, illustrating the business case for engaging with user managed information, and user-centric identity technologies
We are also going to give twitter a try to see how that works from the business perspective; follow us here for comments on the emerging world of user managed information, and the implications of this for customer management/ CRM.